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1. Returns
- You may return products within 30 days of receipt.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Certain items (e.g., perishable goods, customized products) are not eligible for return.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non‑refundable unless the return is due to our error.
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item, please contact our support team before sending it back.
4. Return Shipping
- Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure safe delivery.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us.