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1. Shipping Regions
- We deliver products internationally to most countries.
- Certain regions may be excluded due to carrier limitations or local import restrictions.
2. Processing Time
- Orders are processed within [2] business days after payment confirmation.
- During peak seasons or promotional events, processing times may be longer.
3. Shipping Methods
- Standard shipping: Estimated delivery within [7–15] business days.
- Express shipping: Estimated delivery within [3–7] business days.
- Available options will be displayed at checkout.
4. Tracking
- Once shipped, you will receive a tracking number via email.
- Tracking updates may take 24–48 hours to appear in the carrier’s system.
5. Customs and Duties
- International shipments may be subject to customs inspections.
- Duties, VAT, or import taxes are the responsibility of the customer.
- Delays caused by customs are beyond our control.
6. Delivery Issues
- If your package is delayed, lost, or damaged, please contact our Customer Service team with your order number.
- We will assist in filing claims with the carrier and provide solutions where possible.
7. Risk of Loss
- Risk of loss or damage passes to the customer once the order is handed over to the carrier.
- Please ensure your shipping address is accurate to avoid delivery issues.
8. Special Notes
- Remote or rural areas may require additional delivery time.
- We do not ship to P.O. boxes or military addresses unless otherwise stated.